Shipping policy

Every order ships free. There is no minimum and no threshold to reach — the price you see at checkout is the price you pay.

Where we ship from

Orders are picked, packed and dispatched from a fulfilment centre in the United States. For customers in the US that means no customs, no import duties and no surprise fees on delivery.

Processing time

Orders are usually processed within 1–2 business days. Orders placed on a weekend or a public holiday are processed on the next business day.

Delivery time

Once dispatched, delivery within the United States takes around 8 days on average. This is an average, not a guarantee: carrier delays, peak season and weather can add a few days.

If your order is shipping outside the United States, delivery takes longer and your local customs authority may charge import duties or taxes. Those charges are set by your country, not by us, and are the responsibility of the recipient.

Tracking

As soon as your order leaves the warehouse you will receive an email with a tracking number. It can take up to 48 hours for the first scan to appear — until then the tracking page may look empty. That is normal and does not mean anything is wrong.

Wrong or incomplete address

Please check your address carefully before you confirm the order. If a parcel is returned to us because the address was incorrect or incomplete, we will contact you and reship it once. Repeat reshipments to a corrected address may be charged.

Lost, delayed or damaged parcels

If tracking has not updated for 10 business days, or your parcel arrives damaged, email us with your order number and, where relevant, a photo of the damage. We will open a claim with the carrier and either resend your order or refund it. You are not expected to chase the carrier yourself.